APPLIANCE REPAIR IN BASINGSTOKE
Basingstoke Service Centre understands the convenience of relying on our domestic appliances and the necessity of getting them repaired quickly.
With 40 years of experience, we quickly and reliably carry out the repairs you need, in addition to supplying any required spare parts, and all for a very reasonable rate. We specialise in both domestic appliance and electrical appliance repair and can also provide spare parts for some of the popular branded appliances.
I called one of your engineers out to fix my washing machine not sure what it was going to be.
The engineer came out and he quickly found out had caused the problem, it was a five pence piece blocking the pipe.
I was relieved it wasn’t too serious, but I will be checking all pockets etc to ensure it doesn’t happen again.
The engineer quickly put the machine through its paces and all is well.
He was very polite and a it was service with a smile. Highly recommended
IMPORTANT COVID-19 GUIDELINES FOR HOME VISIT REPAIRS
Following the support and guidelines for working safely during Covid-19 the following statement sets out what you can expect from us and what we expect from you to keep all parties safe during a home visit.
We at Basingstoke Service Centre have carried out a risk assessment in order to ensure that all reasonable steps are taken to the best of our ability to keep you safe.
We will ask at the time of booking for you to answer honestly any relevant questions regarding the present situation of the household.
We will not be able to carry any work in a household that is currently isolating because one or more of the occupants has symptoms or where an individual has been asked to shield - unless it is to remedy a direct risk to the safety of the household. (This will be undertaken solely at the discretion of the engineer)
We will ask if you require the engineer to wear a mask during his visit. Should the need for a second visit arise it will be the same engineer attending.
We will ask for a £30 deposit on a debit or credit card at the time of booking which is refundable if 48hrs notice is given to cancel. We will ask you how you would prefer to receive your documentation/receipt.
The engineer will take cash and cheque payment as long as it is the correct amount and placed in an envelope. Card payments can be paid over the phone to the shop by the customer or via BACS payment.
On arrival, the engineer will wear a face covering if this has been requested. He will bring with him all the necessary tools and spares available including his own pen. He will frequently wash his hands or use his own hand sanitiser during his visit especially after coughing, sneezing or blowing his nose and try to keep contact with any surfaces to a minimum. Any discussion regarding the appliance with the householder will be carried out whilst maintaining social distancing as set in place. Documentation/receipt will be left if requested.
On leaving, our engineer will have with him cleaning/sanitising solution and cloths to wipe down appliances and surrounding surfaces he may come into contact with and bag up used cloths and gloves to take away on leaving.
We will ask for as much information regarding the repair in order to minimise the time spent in your home and try to reduce the need for a second visit.
What we expect from you
Before his arrival please clean and sanitise the appliance and surrounding surfaces that he may come into contact with. Have the front door open and leave all internal doors open to minimise contact with door handles. Minimise movement in busy areas across the household where people travel to and from such as hallways and if the appliance is in a kitchen or utility room. Have your chosen payment method readily available.
Our priority is for our visits to be as stress-free as possible for our customers and our engineers so please contact us if you have any further queries regarding our Covid-19 policies.